Help & Support

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Frequently Asked Questions

Account

How do I reset my password?

Go to Settings > Security > Reset Password

How do I update my email?

Go to Profile > Edit Profile > Email

How do I close my account?

Settings > Account > Delete Account

Payments

Why was my payment declined?

Check your card details or contact your bank

How long do refunds take?

3-5 business days depending on your bank

Is there a transaction fee?

No fees for sending gifts to contacts

Security

Is GiftPocket secure?

Yes, we use bank-level encryption

How do I enable 2FA?

Settings > Security > Two-Factor Authentication

What should I do if I suspect fraud?

Contact support immediately at security@giftpocket.com

Resources

User Guide

Complete guide to using GiftPocket

Video Tutorials

Step-by-step video guides

Terms & Conditions

Legal terms of service

Security Center

Learn about our security features

Emergency Security Contact

If you suspect fraudulent activity or unauthorized access to your account, contact our security team immediately.